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Support (SUP)

Who this is: Helps with technical checks, integrations and messages. Read-only for business data.

Can see

  • Integrations, system health, messaging and the help centre.
  • Cannot see finance, schemes or monitoring.

Can do

  • Check system health.
  • Queue an integration job.
  • Send a staff message to a chosen person, role or all active staff.
  • Work the contact inquiries queue (see Part E).

Can never do

  • See finance, scheme or monitoring data.
  • Change business records.

Top 5 tasks

  1. Check system health.
  2. Look at an integration's status.
  3. Queue an integration job.
  4. Send a staff message.
  5. Work a contact inquiry.