Part E: Administration, security and support

This part is for the people who run DFFMS day to day: the Platform Super Administrator, the Client System Administrator, and the support team. It explains how staff accounts are made, how staff sign in safely, how system settings work, and how to answer questions from outside the programme.

Names in this guide are fictional. All email addresses end in @demo.dffms.org.

In this part

• 1. Staff accounts are invitation only
• 2. Staff roles in plain words
• 3. Inviting a staff member
• 4. Accepting a staff invitation
• 5. Changing a role, scope or status
• 6. Revoking an invitation
• 7. Signing in as staff
• 8. Two-step security
• 9. Password change and reset
• 10. Your secure session
• 11. Platform and system settings
• 12. Role permission policies
• 13. The audit trail
• 14. Support work: contact inquiries
• 15. Support work: staff messages
• 16. What each role sees when it signs in
• 17. Security rules everyone must follow