Skip to main content

6. Revoking an invitation

Who can do it: Platform Super Administrator and Client System Administrator.

Before you start

  • Check the invitation is still waiting. Accepted invitations cannot be revoked.
  • Decide whether you will send a new invitation after revoking.

Steps

  1. Open Users.
  2. Scroll to Recent invitations.
  3. Find the invitation. Check the name, email and role.
  4. Click Revoke invitation.
  5. Confirm when asked.

What happens next

  • The invitation link stops working straight away.
  • If the person still needs access, send a new invitation (section 3).

Common problems

  • The person says the link does not work. It was probably revoked, or it is older than 72 hours. Send a new one.
  • You want to copy the invitation ID for support. Use Copy invitation ID from the same table. Do not paste it into public channels.