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Programme Administrator (PA)

Who this is: Runs programmes, facilities, institutions and cases across the programme.

Can see

  • Finance, schemes, monitoring, messaging and the help centre.

Can do

  • Manage programme, SAPZ, institution and reference data.
  • Record risk assessments, indicators and benchmarks.
  • Generate reports.
  • Manage applications and financing cases.
  • Record a finance transaction as the maker. Record repayments and payout requests.
  • As a scheme Admin: open and close schemes, approve or decline redemptions, and escalate manually.
  • Work as scheme Registrar, Valuation and Portfolio user.
  • Resolve early warnings and level-1 escalations.

Can never do

  • Approve or reject a finance transaction.
  • Approve NAV or dividends for a scheme.
  • Save escalation service levels or early-warning thresholds. Only the PSA or CSA can do this.
  • Change role policies, the MFA policy or withholding tax.

Top 5 tasks

  1. Open a scheme: Investment schemes, then Manage, then set status to Open.
  2. Work a financing case: record conditions precedent, documents and security.
  3. Record a repayment or start a tranche payout (the maker step).
  4. Resolve an early warning and record the management decision.
  5. Decide a redemption request, or escalate a stalled one.