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B2. Intake: accepting a marketplace request

When a public user applies from the marketplace, the request waits in Marketplace requests. Only the Platform Super Administrator can accept or decline it.

Task B2.1: Accept a marketplace request for review​

Who can do this: Platform Super Administrator only, with fresh sign-in.

Before you start

  • Read the request in full before you decide.

Steps

  1. Sign in to the staff portal and open the notification bell. Select the new request notification, or open Marketplace requests from the menu.
  2. In the list, select the row for the request. For this example, it is Hauwa Musa's request from the Zaria Grain Growers Cooperative.
  3. Read the request: the applicant, the amount, the ticket, the instrument, the state and the facility window.
  4. Optional: type a short internal note, such as "Eligible cooperative in Kaduna".
  5. Select Accept for review.
  6. If asked, sign in again. The system shows Request approved.

What happens next

  • A finance application is created at the stage Eligibility review.
  • Hauwa is notified in the app, by email and by browser notification (if she has allowed it) that her request has been accepted for review.
  • The application appears in the Finance applications register.

Declining a request

  1. Select Decline instead.
  2. Type the Decision note (required to decline). You cannot decline without it.
  3. Select Decline to confirm. The applicant is told in the app, by email and by push.

Common problems

  • The buttons are missing: your account is not the Platform Super Administrator. Ask Adaeze Okafor or your administrator.
  • "Request approved" appears but no application shows: refresh the Finance applications register. If it still does not appear, contact your administrator and quote the request reference.