17. Common problems at a glance
| What you see | Likely cause | What to do |
|---|---|---|
| Members cannot see either scheme | Both are still in Draft | Open the scheme (section 6). |
| "The scheme is not open for membership." | Draft or Closed | Open the scheme. |
| "The scheme is not open for contributions." | Draft or Closed | Open the scheme. |
| Cooperative missing from a member's list | Cooperative not verified | Verify it (section 8). |
| "This identity is already registered." | Duplicate NIN or BVN | Check the member is not registered twice. |
| "Online payment is not available at the moment." | Paystack keys not set up | Tell the team. |
| Contribution blocked by the series size | Capital plus pending plus new amount is over the series size | Check the Overview figures. |
| NAV shows ₦1,000 | No valuation has been approved | Record and approve a valuation. |
| "Liabilities exceed assets" | Negative NAV | Check the figures. |
| Cannot approve your own entry | Separation of duties | Ask a different person. |
| Redemption escalated | Pay-by date passed | Check the payout is recorded and approved. |
This part covers the Investment schemes features as they are in the DFFMS system. Where the system does not do something, this part says so. If something in the live system differs from this part, tell the team so that this part can be updated.