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Chapter thirty-two.

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How DFFMS handles questions from outside, and messages inside.

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Mr. Tunde Afolabi, from the Oyo State SAPZ coordination office, uses the public contact form.

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Fourteen civil-service cooperatives in Oyo want to join SCAFI.

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He sends his secure message, and receives a confirmation.

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Adaeze sees it in Contact inquiries and chooses Reply securely.

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She explains how cooperatives register through the state coordinator, and how members then join SCAFI online and pay into the custodian account.

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The inquiry is marked resolved, the reply is kept on the record, and Mr. Afolabi receives it by email.

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Inside DFFMS, staff can message each other.

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Ibrahim writes to everyone with the Finance Approver role: approvals are due by Friday.

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He adds a link to the transactions page.

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The message arrives in the app, by email and by push.

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It can go to one person, selected people, a whole role, or all active staff.